Terms of Sale

1. Materials Supplier Only / License Disclaimer

Placeholder — to be replaced with attorney-approved language. Superior Artificial Turf sells synthetic turf and related materials only. We do not perform, supervise, subcontract, or warrant installation work of any kind, and nothing on this site or in any quote constitutes a construction bid.

California installation work may require a contractor licensed by the Contractors State License Board (CSLB). Buyer is solely responsible for retaining and verifying any installer, including at cslb.ca.gov, and for permits, code compliance, drainage, sub-base preparation, and utility locating.

Any installer, referral, or Pro Partner named by Superior is an independent third party and not an agent, employee, or partner of Superior.

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2. Identity Verification

Placeholder — to be replaced with attorney-approved language. Superior may require government-issued identification, a resale certificate, or business documentation before releasing an order, in order to prevent fraud and confirm the ordering party.

Verification records are retained for four (4) years as described in our Privacy Policy and are not sold or shared.

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3. Orders, Quotes & Measurements

Placeholder — to be replaced with attorney-approved language. Prices shown on this site are per-square-foot estimates and are not binding. A binding order exists only when Superior issues a written invoice and Buyer pays it under the stated terms. No payment is collected through this website.

Buyer is responsible for all measurements, seam layout, waste factor, and roll-direction planning. Turf ships in full roll widths; square-footage estimates from this site are convenience tools only.

Quantities, freight, and availability are confirmed at invoicing and may change from the quoted estimate.

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4. Delivery & Risk of Loss

Placeholder — to be replaced with attorney-approved language. Orders ship from our wholesale supplier. Delivery dates are estimates only and are not guaranteed. Title and risk of loss pass to Buyer upon delivery to the carrier unless the invoice states otherwise.

Buyer must inspect all material at delivery and note shortage, damage, or wrong material on the delivery receipt before signing. Claims not noted at delivery may be denied by the carrier.

Buyer is responsible for site access, off-loading equipment or labor, and any redelivery, detention, or storage charges.

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5. Warranty & Proposition 65

Placeholder — to be replaced with attorney-approved language. Products carry the manufacturer's 15-Year Limited Warranty against excessive fading and UV degradation under normal residential use. Superior passes that manufacturer warranty through to Buyer and makes no separate warranty of its own.

EXCEPT AS EXPRESSLY STATED, SUPERIOR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The warranty does not cover installation workmanship, damage from improper sub-base, burns, chemicals, vandalism, or misuse.

WARNING: Some products may expose you to chemicals known to the State of California to cause cancer or reproductive harm — www.P65Warnings.ca.gov.

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6. Returns & Cancellations

Placeholder — to be replaced with attorney-approved language. Cut rolls, custom lengths, and special-order items are non-returnable. Approved returns of full, unused, undamaged rolls in original packaging may be subject to a restocking fee and all freight charges both ways.

Return authorization must be requested in writing within the period stated on the invoice. Cancellations are accepted only before the order is released for shipment.

Color may vary slightly between dye lots, samples, and production runs. Dye-lot variation is not a defect and is not grounds for return; order free samples before purchasing.

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7. Good-Faith Dispute Resolution Process

Placeholder — to be replaced with attorney-approved language. Before starting arbitration or any other proceeding, the parties agree to attempt resolution in good faith. Buyer must send written notice of the dispute describing the issue and the relief requested to the contact address on the invoice.

The parties will then have sixty (60) days to resolve the matter informally, including at least one live telephone conference on request. Any applicable limitations period is tolled during this process.

This step is a precondition to arbitration for both parties.

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8. Limitation of Liability

Placeholder — to be replaced with attorney-approved language. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPERIOR'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY ORDER SHALL NOT EXCEED THE AMOUNT PAID BY BUYER FOR THE MATERIAL GIVING RISE TO THE CLAIM.

SUPERIOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST USE, INSTALLATION OR REMOVAL LABOR, OR LANDSCAPE RESTORATION.

Nothing in these terms limits liability that cannot be limited under applicable law.

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9. Force Majeure

Placeholder — to be replaced with attorney-approved language. Superior is not liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, fire, flood, severe weather, epidemic, war, civil unrest, labor disruption, carrier or port delays, supplier shortages, utility or network failure, or governmental action.

Superior will notify Buyer of a qualifying event and may reschedule or, if the event continues, cancel the affected order with a refund of amounts paid for undelivered material.

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10. Binding Arbitration & Class Action Waiver (30-Day Opt-Out)

Placeholder — to be replaced with attorney-approved language. PLEASE READ CAREFULLY: THIS SECTION AFFECTS YOUR LEGAL RIGHTS. Except for small-claims matters and requests for injunctive relief, any dispute not resolved through the good-faith process in Section 7 shall be resolved by final and binding individual arbitration administered under the rules of a recognized arbitration provider, seated in San Diego County, California.

CLASS ACTION WAIVER: Disputes will be arbitrated only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative proceeding.

30-DAY OPT-OUT: Buyer may opt out of this arbitration and class-waiver section by sending written notice within thirty (30) days of first accepting these terms, including Buyer's name, order or quote reference, and a clear statement of intent to opt out, to the contact address on the invoice or by calling (619) 717-1342. Opting out does not affect any other part of these terms.

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11. General

Placeholder — to be replaced with attorney-approved language. These terms, together with the applicable invoice, are the entire agreement between the parties and supersede prior discussions. They are governed by the laws of the State of California without regard to conflict-of-laws rules.

If any provision is held unenforceable, the remainder stays in effect. Superior may update these terms; the version in effect at the time your order is invoiced applies to that order.

Questions about these terms: call or text (619) 717-1342.

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