Terms of Sale

1. Materials Only / License Disclaimer #

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Superior Turf Direct sells synthetic turf and related materials only. We do not perform, supervise, subcontract, or warrant installation work of any kind, and nothing on this site or in any quote constitutes a construction bid.

California installation work may require a contractor licensed by the Contractors State License Board (CSLB). Buyer is solely responsible for retaining and verifying any installer, including at cslb.ca.gov, and for permits, code compliance, drainage, sub-base preparation, and utility locating.

Any installer, referral, or Pro Partner named by Superior is an independent third party and not an agent, employee, or partner of Superior.

Buyer is responsible for determining and complying with all laws, ordinances, permits, licensing requirements, and homeowner-association or architectural-review rules applicable at the installation site. Some California cities and counties restrict or prohibit synthetic turf installation; state law no longer prevents them from doing so. Superior does not verify local requirements and makes no representation that any product may lawfully be installed at any particular location.

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2. Identity Verification #

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Superior may require government-issued identification, a resale certificate, or business documentation before releasing an order, in order to prevent fraud and confirm the ordering party.

Verification records are retained for 7 years as described in our Privacy Policy and are not sold or shared.

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3. Orders, Quotes & Measurements #

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No payment is collected through this website. A binding order exists only when Superior issues a written invoice and Buyer pays it under the stated terms.

Buyer is responsible for all measurements, seam layout, waste factor, and roll-direction planning. Turf ships in full roll widths; square-footage estimates from this site are convenience tools only.

Quantities, freight, and availability are confirmed at invoicing and may change from the quoted estimate.

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4. Delivery & Risk of Loss #

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Orders ship on Origin (shipping point) terms. Delivery dates are estimates only and are not guaranteed. Title and risk of loss pass to Buyer as stated in that term unless the invoice says otherwise.

Buyer must inspect all material at delivery and note shortage, damage, or wrong material on the delivery receipt before signing. Claims not noted at delivery may be denied by the carrier.

Buyer is responsible for site access, off-loading equipment or labor, and any redelivery, detention, or storage charges.

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5. Service Territory #

Superior ships material to CA, NV, AZ. Orders outside that territory are accepted only by written agreement.

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6. Territory and Order Acceptance #

Superior Turf Direct actively solicits and accepts orders in California, Nevada, and Arizona. Orders originating outside those states are not accepted automatically and are not binding on Superior unless and until Superior issues a written acceptance identifying the order, the delivery destination, and the applicable freight and tax treatment. Superior may decline any order for any lawful reason, including that the destination is outside our current service territory.

Buyer is responsible for determining and complying with all laws, ordinances, permits, licensing requirements, and homeowner-association or architectural-review rules applicable at the installation site. Some California cities and counties restrict or prohibit synthetic turf installation; state law no longer prevents them from doing so. Superior does not verify local requirements and makes no representation that any product may lawfully be installed at any particular location.

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7. Title, Risk of Loss, and Freight #

Unless a written acceptance states otherwise, all sales are F.O.B. Origin (shipping point). Title and risk of loss pass to Buyer upon delivery to the carrier. Buyer is responsible for inspecting material on arrival and noting damage or shortage on the delivery receipt before signing. Claims for visible damage or shortage not noted on the delivery receipt at the time of delivery are waived.

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8. Warranty & Proposition 65 #

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Products carry the limited warranty published at /warranty — 8 years of factory coverage followed by 8 years of prorated Superior residual coverage. Superior passes the factory warranty through to Buyer and makes no separate warranty of its own. The warranty document controls; nothing here restates or modifies its terms.

EXCEPT AS EXPRESSLY STATED, SUPERIOR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The warranty does not cover installation workmanship, damage from improper sub-base, burns, chemicals, vandalism, or misuse.

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9. Returns & Cancellations #

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Cut rolls, custom lengths, and special-order items are non-returnable. Approved returns of full, unused, undamaged rolls in original packaging may be subject to a restocking fee and all freight charges both ways.

Return authorization must be requested in writing within the period stated on the invoice. Cancellations are accepted only before the order is released for shipment.

Color may vary slightly between dye lots, samples, and production runs. Dye-lot variation is not a defect and is not grounds for return; call (619) 717-1342 to confirm current material before purchasing.

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10. Good-Faith Dispute Resolution Process #

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Before starting arbitration or any other proceeding, the parties agree to attempt resolution in good faith. Buyer must send written notice of the dispute describing the issue and the relief requested to Superior Turf Direct, 420 S. Juniper Street, Escondido, CA 92025, or legal@superiorturfdirect.com.

The parties will then have sixty (60) days to resolve the matter informally, including at least one live telephone conference on request. Any applicable limitations period is tolled during this process.

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11. Limitation of Liability #

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TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPERIOR'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY ORDER SHALL NOT EXCEED THE AMOUNT PAID BY BUYER FOR THE MATERIAL GIVING RISE TO THE CLAIM.

SUPERIOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST USE, INSTALLATION OR REMOVAL LABOR, OR LANDSCAPE RESTORATION. Nothing in these terms limits liability that cannot be limited under applicable law.

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12. Force Majeure #

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Superior is not liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, fire, flood, severe weather, epidemic, war, civil unrest, labor disruption, carrier or port delays, material shortages, utility or network failure, or governmental action.

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13. Binding Arbitration & Class Action Waiver #

Except for small-claims matters and requests for injunctive relief, any dispute not resolved through the good-faith process above would be resolved by final and binding individual arbitration seated in San Diego County, California.

CLASS ACTION WAIVER: Disputes would be arbitrated only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative proceeding.

30-DAY OPT-OUT: Buyer may opt out by sending written notice within thirty (30) days of first accepting these terms, including Buyer's name, order or quote reference, and a clear statement of intent to opt out, to legal@superiorturfdirect.com or 420 S. Juniper Street, Escondido, CA 92025.

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14. General #

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These terms, together with the applicable invoice, are the entire agreement between the parties and supersede prior discussions. They are governed by the laws of the State of California without regard to conflict-of-laws rules.

If any provision is held unenforceable, the remainder stays in effect. Superior may update these terms; the version in effect at the time your order is invoiced applies to that order, and prior versions remain published for reference.

Superior Turf Direct, 420 S. Juniper Street, Escondido, CA 92025. Phone (619) 717-1342. Email legal@superiorturfdirect.com.

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