Question 1

How does ordering work if there's no online payment?

Accepted Answer

You never enter payment details on this website. Start by requesting a quote or calling us, and tell us the product and square footage you need. Our team reviews the request, confirms availability and final pricing, and sends you an invoice directly. Nothing is due until you have that confirmed invoice in hand. Once it's paid, your order ships from our wholesale supplier to your delivery address.

Question 2

Do you install the turf?

Accepted Answer

No. Superior Artificial Turf is a materials supplier only and does not provide installation services. California installation work may require a CSLB-licensed contractor — verify any installer at cslb.ca.gov before hiring. If you'd like a referral, ask us and we can point you toward installers in our Pro Partner network, but the contract for installation work is always between you and that contractor.

Question 3

How do returns work?

Accepted Answer

Turf is sold from full rolls that are cut and pulled for your specific order, so returns are limited. Contact us within the window described in our Terms of Sale and we'll walk you through the process. Unopened, uncut, resalable full rolls may be eligible for return subject to a restocking fee and return freight. Cut lengths, custom orders, and installed material are not returnable. Damaged or incorrect shipments should be reported immediately so we can resolve them with the supplier.

Question 4

How do free samples work?

Accepted Answer

Pick up to three turf products on our free samples page, tell us where to ship them, and we send physical swatches to your door at no cost and with no obligation. Samples are the best way to check color and blade feel in your own light before committing, because color can vary slightly between dye lots, samples, and photos. You can also call or text us to request samples.

Question 5

What warranty do the products carry?

Accepted Answer

Our turf products carry a manufacturer's 15-year limited warranty covering excessive UV fade and fiber loss under normal residential use. The warranty does not cover damage from improper installation, abuse, chemicals, or extreme heat sources. See our warranty page for the full plain-language summary and the conditions that apply.

Question 6

How is turf priced?

Accepted Answer

Turf is priced per square foot and confirmed by our team — call (619) 717-1342 or request a quote for current pricing. Material is supplied on full 15ft x 100ft rolls, so your usable coverage and any waste from cuts affect the total. Your estimated subtotal is material only. Freight, infill, seam tape, nails, base material, and any installation labor are separate. Our team confirms the final number before you owe anything.

Question 7

What's the difference between face weight and pile height?

Accepted Answer

Pile height is how tall the blades stand, measured in inches. Taller piles look lush and natural; shorter piles like Crown Putt at 0.75" are built for ball roll and heavy traffic. Face weight is the ounces of yarn per square yard, not counting the backing. Higher face weight generally means a denser, more durable, more premium-feeling turf. Use both together — a tall pile with a low face weight will lie down faster than a dense one.

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